Troubleshooting before the ticket

Every third ticket starts with “have you tried turning it off and on?” — a question nobody needs an agent to ask.

The guide troubleshoots with the customer step by step, and solves the most common cases on the spot. The ticket that still gets created already carries the answers — support starts where the guide left off.

The gain: fewer tickets overall, and the ones that arrive are already half investigated.

Try it as a visitor Rebuild it

Would something like this be useful where you work?

Flowweaver is still being built. If you would like to try it, or to tell me about a problem you would like to solve, you are welcome to get in touch.